Privacy Policy
Last Updated: 27 August 2026
Welcome to TheStartup, operated through startupmatrix.in.
We respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what information we may collect when you visit our website, interact with our advertisements, register for our programs, purchase our products, contact us, or otherwise interact with our services.
By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About Us
Business Name: TheStartup
Website: startupmatrix.in
Support Email: care@startupmatrix.in
Support Phone: +91 87160 84819
Legal / Administrative Jurisdiction: Delhi, India
For privacy-related questions, requests, or concerns, you may contact us using the details above.
2. Information We May Collect
Depending on how you interact with us, we may collect information such as:
Information You Provide
When you register for a Masterclass, purchase a product, contact us, or request information, we may collect:
- Full name
- Email address
- Mobile/WhatsApp number
- Billing or transaction-related information
- Information you voluntarily provide when communicating with us
- Information required to provide access to purchased products or services
Please do not submit sensitive personal information through our forms unless it is specifically requested and necessary for the service.
Payment Information
When you purchase a product or service from us, payment processing may be handled by a third-party payment service provider.
Where applicable, payment providers may collect and process payment information according to their own privacy policies and terms.
We do not intend to store your complete card, banking, UPI, or other payment credentials on our own systems unless specifically stated at the point of collection.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically by our website, hosting provider, analytics tools, advertising platforms, or other technology providers.
This may include:
- IP address
- Browser and device information
- Operating system
- Approximate location information derived from technical data
- Pages visited
- Website interactions
- Referral source
- Date and time of visits
- General usage and technical information
This information may be used to understand website performance, improve our services, maintain security, measure advertising performance, and provide a better user experience.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies.
These technologies may be used for purposes such as:
- Keeping the website functioning properly
- Remembering preferences
- Understanding how visitors use our website
- Measuring advertising performance
- Understanding which campaigns or pages generate visits or registrations
- Improving our website and marketing
- Supporting relevant advertising and remarketing, where applicable
Some of these technologies may be provided by third-party platforms.
You may be able to control or restrict cookies through your browser settings and, where applicable, through available cookie or privacy controls on our website.
Disabling certain cookies may affect some website functionality.
5. Advertising and Marketing
We may advertise our products and services through third-party advertising platforms, including platforms such as Meta (Facebook and Instagram) and Google Ads.
These platforms may use cookies, pixels, conversion tracking technologies, or similar tools to measure advertising performance and, where permitted, help us understand audiences and deliver relevant advertising.
We do not sell your personal information to advertising platforms.
Advertising platforms may process information according to their own privacy policies and terms.
You can manage certain advertising preferences through the relevant platform’s privacy and advertising settings.
6. How We Use Your Information
We may use the information we collect for legitimate business and service-related purposes, including:
- Processing registrations and purchases
- Providing access to purchased Masterclasses, educational content, or services
- Sending order confirmations and important service communications
- Responding to questions and support requests
- Communicating with you about products or services you have requested
- Sending marketing or promotional communications where permitted
- Improving our website, products, services, and educational content
- Understanding website and campaign performance
- Measuring advertising effectiveness
- Preventing fraud, misuse, and unauthorized activity
- Maintaining website and system security
- Complying with applicable legal and regulatory requirements
We aim to use personal information only for purposes that are relevant to our relationship with you and our legitimate business operations.
7. Masterclass and Educational Products
TheStartup currently offers educational products, including a recorded Masterclass offered at ₹49, subject to the applicable offer, pricing, and terms displayed at the time of purchase.
We may also offer additional products or services, including live mentorship programs, which may be offered separately and may have different pricing, terms, eligibility requirements, and conditions.
Your purchase of a recorded Masterclass does not automatically mean that you have purchased or enrolled in any separate mentorship program unless the applicable purchase page clearly states otherwise.
8. Communications
If you provide your contact details while registering, purchasing, requesting information, or communicating with us, we may contact you regarding:
- Your registration
- Your purchase
- Access to products or services
- Customer support
- Important service updates
- Information related to products or services you have shown interest in
- Promotional or educational communications, where permitted
Where required, you may opt out of promotional communications.
You can also contact us at care@startupmatrix.in to request assistance with marketing communication preferences.
Please note that even if you opt out of promotional messages, we may still send essential transactional or service-related communications where necessary.
9. WhatsApp Communications
If you voluntarily provide your WhatsApp-enabled mobile number or communicate with us through WhatsApp, we may use WhatsApp to provide customer support, product-related communication, reminders, updates, or other communications relevant to your interaction with us.
WhatsApp is a third-party communication platform and may process information according to its own terms and privacy policies.
You can choose not to continue communication through WhatsApp and may contact us through our support email instead.
10. Sharing of Information
We may share information with trusted service providers and business partners where reasonably necessary to operate our business and provide our services.
These may include providers involved in:
- Website hosting
- Payment processing
- Email delivery
- Customer support
- Communication services
- Analytics
- Advertising measurement
- Marketing technology
- Data storage
- Security and fraud prevention
- Educational or technology platforms
We aim to share only information reasonably necessary for the relevant purpose.
We may also disclose information where required by applicable law, regulation, legal process, government authority, or to protect our rights, users, property, or security.
11. Third-Party Services
Our website may contain or use services provided by third parties.
Examples may include payment processors, analytics providers, advertising platforms, communication platforms, video hosting services, and other technology providers.
Those third parties may have their own privacy policies governing their collection and processing of information.
We encourage you to review the privacy policies of third-party services when you interact with them.
12. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and complying with applicable legal obligations.
The exact retention period may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.
14. Your Privacy Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, which may include:
- Requesting access to certain personal information
- Requesting correction of inaccurate information
- Requesting deletion of information where applicable
- Withdrawing consent where processing is based on consent
- Requesting information about how your personal data is being processed
- Opting out of certain promotional communications
- Raising a privacy-related complaint or concern
To make a privacy-related request, contact:
Email: care@startupmatrix.in
Phone: +91 87160 84819
We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.
Your rights may be subject to applicable legal limitations and requirements.
15. Children’s Privacy
Our services are intended for adults and individuals who are legally capable of entering into applicable transactions.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at care@startupmatrix.in.
16. International Data Processing
Some of our technology, service, analytics, advertising, communication, or payment providers may process information using infrastructure located outside India.
Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable law and appropriate contractual or organizational safeguards.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or regulatory requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:
TheStartup
Website: startupmatrix.in
Email: care@startupmatrix.in
Phone: +91 87160 84819
Location / Legal Matters: Delhi, India
Important Notice
This Privacy Policy is intended to explain our general privacy practices in clear and accessible language.
It does not create or modify any contractual rights beyond those provided under applicable law and the applicable terms of the products or services you purchase.
For questions concerning your personal data or privacy, please contact us using the details above.
Last Updated: 27 August 2026