Refund & Cancellation Policy
Last Updated: 27 August 2026
This Refund & Cancellation Policy applies to products and services offered by TheStartup through startupmatrix.in.
Please read this policy carefully before completing a purchase.
1. About TheStartup
Business Name: TheStartup
Website: startupmatrix.in
Email: care@startupmatrix.in
Phone: +91 87160 84819
Location / Legal & Administrative Matters: Delhi, India
2. Products Covered by This Policy
TheStartup may offer educational products and services, including:
A. Recorded Expertise Monetization Masterclass
A recorded educational Masterclass may be offered for ₹49, subject to the price and terms displayed at the time of purchase.
The Masterclass provides educational information and frameworks related to areas such as:
- Identifying opportunities around existing expertise
- Choosing a niche
- Positioning
- Developing an offer
- Building a business model
- Marketing
- Sales
- Customer acquisition
- Business growth and scaling
B. Live Mentorship Program
TheStartup may separately offer a live mentorship program priced at ₹35,000, subject to the applicable offer, eligibility requirements, pricing, and terms presented at the time of enrollment.
The live mentorship is a separate product and is not automatically included with the ₹49 recorded Masterclass.
The refund and cancellation terms applicable to the live mentorship may differ from those applicable to the recorded Masterclass and will be communicated before enrollment.
3. Recorded Masterclass — ₹49
Because the recorded Masterclass is a digital educational product, access may be provided electronically after successful payment.
Refund Policy
Purchases of the recorded ₹49 Masterclass are non-refundable once access to the digital content has been provided or made available to the customer, except where a refund is required under applicable law or where TheStartup determines that a refund is appropriate under the circumstances.
Before completing your purchase, please ensure that you understand the product being purchased and review the information provided on the purchase page.
4. Before You Purchase
The recorded Masterclass is an educational product.
Before purchasing, you should review:
- The product description
- What is included
- The applicable price
- The nature of the recorded content
- Any stated access period or delivery information
- The applicable Terms & Conditions
- This Refund & Cancellation Policy
The Masterclass is intended to provide education, information, frameworks, and guidance.
We do not guarantee any specific income, revenue, profit, number of customers, sales, business growth, or other financial or business result from purchasing or using the Masterclass.
5. Digital Access
After successful payment, access to the recorded Masterclass may be provided through the delivery method specified on the purchase or confirmation page.
Once digital access has been provided or made available, the purchase is generally not eligible for cancellation or refund, except where required by applicable law or otherwise approved by TheStartup.
If you experience a genuine technical problem that prevents you from accessing the purchased content, please contact us so that we can investigate and, where reasonably possible, help resolve the issue.
6. Technical Issues
If you have purchased the Masterclass but cannot access the content because of a technical issue attributable to our delivery system, please contact us at:
Please include:
- Your full name
- Email address used for the purchase
- Order or transaction reference
- Date of purchase
- Description of the problem
- Relevant screenshots, if available
We will make reasonable efforts to investigate and resolve genuine access issues.
Technical issues caused by a customer’s device, internet connection, browser, email provider, or third-party services may require troubleshooting before any other remedy is considered.
7. Duplicate Payments
If you believe you have accidentally made more than one payment for the same product, please contact us promptly.
We may review the transaction records and, where a genuine duplicate payment is confirmed, process an appropriate adjustment or refund in accordance with applicable payment and legal requirements.
8. Failed or Reversed Transactions
If a payment is unsuccessful, declined, reversed, or otherwise not successfully completed, access to the product may not be provided or may be suspended until the transaction status is confirmed.
If your bank or payment provider shows a successful debit but you have not received access, please contact us with the relevant transaction details.
We will review the payment status and assist you accordingly.
9. Live Mentorship — ₹35,000
The live mentorship program is a separate service from the recorded Masterclass.
Because live mentorship may involve scheduled sessions, planning, facilitator time, onboarding, community access, and other resources, its cancellation and refund terms may differ from those of the recorded Masterclass.
The specific refund and cancellation terms applicable to the live mentorship will be communicated on the relevant enrollment or purchase page before payment.
By enrolling in the live mentorship program, you agree to the terms presented for that specific program.
10. No Refund Based on Expected Results
A refund will not ordinarily be provided solely because a customer:
- Did not achieve a particular business result
- Did not generate a particular amount of revenue
- Did not obtain a particular number of customers
- Did not make a particular profit
- Did not implement the educational material
- Did not have sufficient time to complete the content
- Decided that the subject matter was not suitable for their personal goals
TheStartup provides educational content and does not guarantee a particular financial or business outcome.
Individual results can vary depending on numerous factors, including experience, skills, market conditions, business model, offer, execution, resources, customer demand, competition, and other circumstances.
11. Promotional Offers
If a product is purchased under a promotional price, discount, bundle, or special offer, the refund and cancellation terms displayed with that specific offer will apply, subject to applicable law.
Promotional pricing does not create an automatic entitlement to a refund.
12. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method where reasonably possible.
The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
TheStartup cannot control processing times imposed by third-party financial institutions.
13. How to Request Support or a Refund Review
If you believe that you are entitled to a refund or need assistance with a purchase, contact us at:
Email: care@startupmatrix.in
Phone: +91 87160 84819
Please provide:
- Full name
- Email address used for purchase
- Order or transaction reference
- Product purchased
- Date of purchase
- Reason for your request
- Any relevant supporting information
We may request additional information reasonably necessary to verify the transaction and evaluate the request.
14. Refund Review
Every request will be reviewed based on:
- The product purchased
- Whether access was provided
- The circumstances of the request
- The applicable purchase terms
- Any specific offer terms
- Technical or delivery issues, where relevant
- Applicable law
Submitting a refund request does not automatically mean that a refund will be approved.
15. Cancellation of Future Communications
You may request to stop receiving promotional communications from us by using the available unsubscribe option or by contacting:
Stopping promotional communications does not cancel a purchase or automatically result in a refund.
We may continue to send necessary transactional, account, purchase, or service-related communications.
16. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
The policy applicable to your purchase will be determined in accordance with the applicable terms presented at the time of purchase, subject to applicable law.
17. Consumer Rights
Nothing in this policy is intended to remove, restrict, or override any rights or remedies that cannot legally be excluded or restricted under applicable law.
Where applicable law provides a customer with a mandatory right to cancellation, refund, replacement, or another remedy, those rights will continue to apply.
18. Contact Us
If you have questions about this Refund & Cancellation Policy or need assistance with your purchase, please contact:
TheStartup
Website: startupmatrix.in
Email: care@startupmatrix.in
Phone: +91 87160 84819
Location / Legal & Administrative Matters: Delhi, India
Important Notice
Please review the product description, price, applicable terms, and this Refund & Cancellation Policy before completing your purchase.
TheStartup’s educational products are intended to provide information, frameworks, and guidance. Participation or purchase does not guarantee any particular income, revenue, profit, customer acquisition, sales, or business result.
Last Updated: 27 August 2026