Shipping & Delivery Policy
Last Updated: 27 August 2026
Welcome to TheStartup.
This Shipping & Delivery Policy explains how our products and services are delivered to customers who purchase products or enroll in programs through startupmatrix.in.
Because our primary products are digital educational products and services, no physical shipping is involved for the recorded Masterclass.
1. About TheStartup
Business Name: TheStartup
Website: startupmatrix.in
Email: care@startupmatrix.in
Phone: +91 87160 84819
Location / Legal & Administrative Matters: Delhi, India
2. Nature of Our Products
TheStartup primarily provides digital educational products and services.
Our offerings may include:
- Recorded educational Masterclasses
- Digital learning materials
- Live educational sessions
- Live mentorship programs
- Online community access
- Other related educational resources or services
Unless specifically stated otherwise on a product page, our products do not involve the shipment of physical goods.
3. Delivery of the Recorded Masterclass
TheStartup may offer a recorded Expertise Monetization Masterclass for ₹49, subject to the applicable price and offer displayed at the time of purchase.
The Masterclass is a digital product.
After a successful payment, eligible customers will receive access to the purchased content through the delivery or access method communicated during or after the purchase process.
Depending on the applicable setup, access information may be provided through:
- A customer account or access page
- A digital content platform
- Another electronic delivery method specified at the time of purchase
4. Delivery Time
For successful transactions, digital access is generally intended to be provided after payment confirmation.
In some cases, access may take additional time because of:
- Payment verification
- Technical processing
- Incorrect customer information
- Email delivery issues
- Third-party service interruptions
- Security or fraud-prevention checks
If you have completed a successful payment but have not received access within a reasonable period, please contact us.
Email: care@startupmatrix.in
Phone: +91 87160 84819
5. Order Confirmation
After a successful purchase, you may receive a confirmation through the contact information provided during checkout.
The confirmation may contain information such as:
- Product purchased
- Order or transaction information
- Payment confirmation
- Instructions for accessing the product
- Customer support information
Please check your inbox, spam folder, promotions folder, or other relevant folders if you do not immediately see the confirmation email.
6. Incorrect Email or Contact Information
You are responsible for providing accurate information during registration and checkout.
If you enter an incorrect email address, mobile number, or other contact information, delivery or access may be delayed.
If you believe that you entered incorrect information during your purchase, contact us at:
Please provide your name and relevant order or transaction details so that we can verify the purchase and assist you.
7. Technical Access Problems
If you have successfully purchased the recorded Masterclass but are unable to access it because of a technical issue with our delivery or access system, please contact our support team.
Email: care@startupmatrix.in
Please provide:
- Your full name
- Email address used for purchase
- Order or transaction reference
- Date of purchase
- Description of the access problem
- Screenshots or other relevant information, where helpful
We will make reasonable efforts to investigate and resolve genuine access issues.
8. Customer-Side Technical Requirements
To access digital content, you may need:
- A compatible smartphone, tablet, computer, or other device
- A functioning internet connection
- A supported web browser or application, where applicable
- Access to the email address or account used during registration
TheStartup is not responsible for access problems caused solely by a customer’s device, internet connection, browser, operating system, email provider, or other equipment or services outside our reasonable control.
9. No Physical Shipping
The recorded Masterclass is a digital educational product.
Therefore:
No physical product will be shipped to your postal address.
There are no physical shipping charges, courier charges, or delivery timelines associated with the recorded Masterclass unless a specific product page expressly states otherwise.
10. Live Mentorship Delivery
TheStartup may separately offer a live mentorship program priced at ₹35,000, subject to the applicable offer, eligibility, pricing, and terms displayed at the time of enrollment.
The live mentorship is a separate service from the ₹49 recorded Masterclass.
Delivery of the live mentorship may include:
- Scheduled online sessions
- Digital communication
- Online community access
- Educational resources
- Other services specifically described on the applicable enrollment page
The specific schedule, access method, duration, and inclusions of the live mentorship will be communicated as part of the relevant enrollment process.
11. Recorded Masterclass and Mentorship Are Separate Products
Purchasing the ₹49 recorded Masterclass does not automatically enroll you in the ₹35,000 live mentorship program.
If you choose to purchase the live mentorship, that purchase will be presented separately with the applicable product information, pricing, and terms.
12. Delivery of Additional Digital Materials
If additional digital materials, resources, worksheets, recordings, or other educational content are included with a particular purchase, the applicable delivery or access method will be communicated on the relevant product or confirmation page.
Access may be provided electronically through email, an online platform, customer account, or another specified method.
13. Third-Party Delivery Platforms
We may use third-party technology providers to deliver digital content, process payments, send emails, provide online access, host videos, or facilitate communications.
Delivery may therefore depend partly on the availability and functionality of these third-party services.
We will make reasonable efforts to resolve issues within our control.
14. Failed Payments
If a payment is unsuccessful, declined, reversed, cancelled, or otherwise not confirmed, access to the purchased product may not be provided until successful payment is confirmed.
If your account or bank shows that money has been debited but you have not received confirmation or access, please contact us.
Email: care@startupmatrix.in
We will review the transaction and assist you based on the payment status.
15. Duplicate Payments
If you believe that you have been charged more than once for the same product, please contact us promptly.
Please provide the relevant transaction details so that we can verify the payment.
If a genuine duplicate payment is confirmed, the matter will be handled in accordance with our applicable Refund & Cancellation Policy and applicable law.
16. Delivery Does Not Guarantee Results
Delivery of the Masterclass or access to any educational program means that the purchased educational content or service has been made available to the customer.
Access to our educational content does not guarantee:
- Any particular income
- Any particular revenue
- Any particular profit
- A specific number of customers
- A specific number of sales
- Business success
- A particular return on investment
- Any other specific business or financial result
Our programs are educational in nature, and individual results may vary based on numerous factors.
17. Customer Support
If you experience a problem receiving or accessing your purchased product, please contact us.
Email: care@startupmatrix.in
Phone: +91 87160 84819
For faster assistance, please include your:
- Name
- Registered email address
- Order or transaction reference
- Product purchased
- Description of the issue
18. Refunds and Cancellations
Digital products and services are subject to our separate Refund & Cancellation Policy.
Please review that policy before completing your purchase.
Nothing in this Shipping & Delivery Policy is intended to remove or restrict any rights or remedies that cannot legally be excluded under applicable law.
19. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes to our products, services, delivery systems, technology, or applicable legal requirements.
Any changes will be reflected by updating the “Last Updated” date at the top of this page.
20. Contact Us
If you have any questions about delivery, access, or our products and services, please contact:
TheStartup
Website: startupmatrix.in
Email: care@startupmatrix.in
Phone: +91 87160 84819
Location / Legal & Administrative Matters: Delhi, India
Summary
Product: Recorded Expertise Monetization Masterclass
Price: ₹49, subject to the applicable offer
Delivery Type: Digital
Physical Shipping: Not applicable
Delivery: Electronic access after successful payment confirmation
Support: care@startupmatrix.in / +91 87160 84819
Live Mentorship: Separate program; pricing and delivery terms are provided separately before enrollment.
Last Updated: 27 August 2026